Refund policy

Returns Policy

Things don’t always go to plan. If you change your mind for any reason within 14 days of receiving your online order, we offer returns subject to the conditions outlined below.

All returned items must be in their original condition, unworn and unwashed, with all original tags attached.

Return Costs

Return shipping costs are the responsibility of the customer. A return label can either be generated by us, with the cost deducted from your refund, or purchased directly by the customer.

Once an order has been placed, we are unable to make changes to it, including cancellations, size changes, or swapping items.

We have a 14-day return policy, meaning you have 14 days from receiving your order to request a return. Returns may be requested due to a faulty or damaged item, sizing issues, or dissatisfaction with your purchase.

To be eligible for a refund, your item must be returned in the same condition in which it was received. This includes its original presentation and condition, with no odours or signs of wear or use. All original tags and packaging must also be included. You will also need to provide your receipt or proof of purchase.

We do not provide refunds for items that are not faulty or damaged due to circumstances such as shipping or processing delays or the refusal to pay applicable customs charges. However, our team will always do its best to assist with any concerns you may have throughout the shipping and delivery process.

Exchanges

We are unable to facilitate direct exchanges.

If you would like to change your size or style, we recommend placing a new order for your preferred item and returning your original order for a refund or store credit in accordance with our return conditions.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items, gift cards, or store credit. These are considered final sale.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if your item is defective or damaged, or if you have received the wrong item.

Our team will assess the issue and work with you to resolve it.

Refunds

We will notify you once we have received and inspected your return and advise whether your refund has been approved.

If approved, your refund will automatically be processed to your original payment method. If your order was placed using store credit, the applicable credit amount will be reinstated to your account for future use.

Please allow additional time for your bank or credit card provider to process and post the refund to your account.